Visto n' Visa
This is the official channel to safely report conduct that breaks the law, our Code of Conduct or the values of Visto n' Visa. Every report is handled seriously, confidentially and without retaliation.
Integrity is part of our business. Keeping an effective whistleblower channel is how we protect clients, colleagues and the company itself from conduct that puts us at risk.
When you file a report, you speak directly with the compliance team. Your report is not anonymous — it is confidential: your identity is restricted to the compliance team responsible for the investigation, and to no one else. We treat every good-faith report seriously and protect reporters from any form of retaliation.
We operate under international standards of whistleblower protection and compliance.
Anti-Corruption Act (12.846/2013) and best practices for integrity programs and good-faith whistleblower protection.
Directive (EU) 2019/1937 on whistleblower protection and the GDPR for the processing of personal data.
Sarbanes-Oxley (SOX) and Dodd-Frank principles for internal reporting channels and non-retaliation.
Public Interest Disclosure Act (PIDA) and the Bribery Act 2010 for public-interest disclosures.
If you witnessed or suspect something in these categories, this is the place.
Document forgery, misuse of funds, improper charges or manipulation of information.
Improper payments, kickbacks, favoritism or influence peddling.
Moral or sexual harassment, intimidation or abuse of power at work or in service.
Unequal treatment based on origin, gender, race, religion, age, disability or any other ground.
Misuse, leakage or unauthorized access to personal data of clients or colleagues.
Personal relationships or interests that compromise impartiality in company decisions.
Risks to the safety of people, environments or systems that need attention.
Breaches of laws, regulations or our Code of Conduct.
For these cases we have faster and more suitable channels.
Questions about case progress, visas or services should go to support or your agent.
Dissatisfaction with price, deadline or service: talk to the customer support team.
Situations of immediate risk to life should first contact local authorities (police/emergency).
Reporting safely is what makes a whistleblower channel effective. These are our commitments to you.
From filing to closure, with traceability and confidentiality at every step.
You describe what happened, attach evidence (if any) and submit. The report reaches the compliance team encrypted.
The team reviews admissibility, classifies the severity and defines the investigation plan.
We investigate the facts impartially and confidentially, hearing the parties when needed.
We define the appropriate measures and close the case, preserving the record of the decision.
Describe what happened in as much detail as possible. The more context, the better the investigation.
Your identity stays restricted to the compliance team. Confidential — not anonymous.
To ensure seriousness and protect reporters, only authenticated users can submit a report. Your identity remains confidential.
Sign in to my accountIt is not anonymous, it is confidential. You identify yourself when submitting (only logged-in users can file), but your identity stays restricted to the compliance team responsible for the investigation — and to no one else.
Only the compliance team responsible for the investigation. The content is encrypted and no other user, colleague or named person has access.
No. We tolerate zero retaliation against good-faith reporters. Any reprisal is itself a serious violation of our Code of Conduct.
You do not need conclusive proof. A reasonable, honest suspicion is enough. The investigation is our responsibility — attaching evidence helps but is not required.
The compliance team triages, classifies the severity and conducts the investigation confidentially. At the end, we define the appropriate measures and record the decision.
The report is preserved with integrity throughout the whole investigation and for as long as applicable rules require, even if your account is closed.
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